Frequently Asked Questions (FAQs)
At Metro Community Health Centers (MCHC), we are committed to providing high-quality, comprehensive care to all individuals, especially those who are underserved and members of the IDD community. Below are answers to some of the most common questions about our services, insurance, and patient care.
General Questions
Q: What services do you offer?
A: We provide primary care, behavioral health, dental, specialty services, and more. Visit our services page for details.
Q: Where are your locations?
A: We have multiple locations across NYC. Find the nearest center on our locations page.
Q: What are your hours of operation?
A: Hours vary by location. Please check our contact page for specific hours.
Q: How do I schedule an appointment?
A: Call us at 855-624-2692 or use our online appointment request form.
Insurance & Payment
Q: Do you accept Medicaid, Medicare, or private insurance?
A: Yes! We accept Medicaid, Medicare, and many private insurance plans. Contact us to verify coverage.
Q: What if I don’t have insurance? Can I still receive care?
A: Yes! We offer services on a sliding fee scale based on income and can help you apply for coverage.
Q: Do you offer a sliding fee scale?
A: Yes, our sliding fee scale ensures affordable care based on household income. Ask about eligibility at your visit.
Q: What documents do I need to bring for financial assistance?
A: Typically, you will need proof of income, residency, and identification. Call us for details.
Patients & Eligibility
Q: Do you provide care for individuals with disabilities?
A: Yes! We specialize in care for individuals with intellectual and developmental disabilities (IDD).
Q: Are your services available to non-U.S. citizens or undocumented individuals?
A: Yes, we serve all patients regardless of immigration status.
Q: Do you serve LGBTQ+ patients?
A: Absolutely! We provide inclusive, affirming care for all individuals.
Q: Is there an age limit for patients?
A: No, we provide care for patients of all ages.
Q: Can I change my primary care provider (PCP)?
A: Yes, you may request a change at any time by contacting our office.
Medical Services & Providers
Q: Do you have specialists on-site?
A: Yes! We offer specialty care, including neurology, podiatry, psychiatry, and more.
Q: Do you offer dental, vision, or behavioral health services?
A: Yes, we offer dental and behavioral health services. Contact us to learn more about vision services.
Q: Do you provide Telehealth/virtual appointments?
A: Yes, Telehealth is available for certain services. Call us to check availability.
Q: Can I get lab work or imaging done at your facility?
A: Some locations offer lab services. For imaging, we provide referrals.
Q: Do you offer vaccinations and preventive care?
A: Yes, we provide routine immunizations, screenings, and wellness check-ups.
Prescriptions & Pharmacy
Q: Do you offer medication delivery or mail-order services?
A: Yes, we can assist with medication delivery options.
Q: How do I request a prescription refill?
A: Contact your provider or your pharmacy for refills.
Q: Can I transfer my prescriptions to your pharmacy?
A: Yes, we can assist with prescription transfers.
Other Services
Q: Do you provide social services or case management?
A: Yes, we offer support services to help with housing, food security, and more.
Q: Do you offer transportation assistance?
A: Yes, we can assist eligible patients in arranging transportation to appointments.
Q: Are interpretation services available for non-English speakers?
A: Yes, we provide language assistance and interpretation services.
Q: Do you provide health education or wellness programs?
A: Yes, we offer resources and programs for patient education and wellness.
Employment & Volunteering
Q: How can I apply for a job at Metro Community Health Centers?
A: Visit our careers page for current job openings.
Q: Do you offer internship or volunteer opportunities?
A: Yes, reach out to us to learn about available opportunities.
Still have questions? Call us at 855-624-2692 or visit our contact page to get in touch!